Email

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REST API Reference

Payload of the request to reply on behalf of a contact using their email

message_typestringrequired

Value:"comment"

typestringrequired

Value:"user"

bodystringrequired

The text body of the comment.

created_atinteger

The time the reply was created. If not provided, the current time will be used.

Example:1590000000

attachment_urlsArray of strings, (uri), <= 10 items(Attachment URLs)

A list of image URLs that will be added as attachments. You can include up to 10 URLs.

reply_optionsArray of objects(Contact Quick Reply)

The quick reply selection the contact wishes to respond with. These map to buttons displayed in the Messenger UI if sent by a bot, or the reply options sent by an Admin via the API.

emailstringrequired

The email you have defined for the user.

attachment_filesArray of objects(Conversation attachment files)

A list of files that will be added as attachments.

{
  "email": "string",
  "attachment_files": [
    { … }
  ],
  "message_type": "comment",
  "type": "user",
  "body": "string",
  "created_at": 1590000000,
  "attachment_urls": [
    "http://example.com"
  ],
  "reply_options": [
    { … }
  ]
}