Create Phone Switch Request Payload

REST API Reference

You can create an phone switch

phonestringrequired

Phone number in E.164 format, that will receive the SMS to continue the conversation in the Messenger.

Example:"+1 1234567890"

custom_attributesobject(Custom Attributes)

An object containing the different custom attributes associated to the conversation as key-value pairs. For relationship attributes the value will be a list of custom object instance models. System-defined attributes such as "CX Score rating" and "CX Score explanation" may also be included.

Example:

{
  "paid_subscriber": true,
  "monthly_spend": 155.5,
  "team_mates": 9,
  "start_date_iso8601": "2023-03-04T09:46:14Z",
  "end_date_timestamp": 1677923174,
  "CX Score rating": 4,
  "CX Score explanation": "The conversation was resolved quickly and the customer expressed satisfaction with the outcome."
}

{
  "phone": "+1 1234567890",
  "custom_attributes": {
    "paid_subscriber": true,
    "monthly_spend": 155.5,
    "team_mates": 9,
    "start_date_iso8601": "2023-03-04T09:46:14Z",
    "end_date_timestamp": 1677923174,
    "CX Score rating": 4,
    "CX Score explanation": "The conversation was resolved quickly and the customer expressed satisfaction with the outcome."
  }
}