Create Ticket Type Request Payload

REST API Reference

The request payload for creating a ticket type. You can copy the icon property for your ticket type from Twemoji Cheatsheet

namestringrequired

The name of the ticket type.

Example:"Bug"

descriptionstring

The description of the ticket type.

Example:"Used for tracking bugs"

categorystring

Category of the Ticket Type.

Enum:"Customer""Back-office""Tracker"

Example:"Customer"

iconstring

The icon of the ticket type.

Default:"🎟️"

Example:"🐞"

is_internalboolean

Whether the tickets associated with this ticket type are intended for internal use only or will be shared with customers. This is currently a limited attribute.

Default:false

Example:false

{
  "name": "Bug",
  "description": "Used for tracking bugs",
  "category": "Customer",
  "icon": "🐞",
  "is_internal": false
}