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Article Statistics

Article Statistics

The statistics of an article.

typestring

The type of object - article_statistics.

Default:"article_statistics"
Value:"article_statistics"
Example:"article_statistics"
viewsinteger

The number of total views the article has received.

Example:10
conversionsinteger

The number of conversations started from the article.

Example:0
reactionsinteger

The number of total reactions the article has received.

Example:10
happy_reaction_percentagenumber, (float)

The percentage of happy reactions the article has received against other types of reaction.

Example:40
neutral_reaction_percentagenumber, (float)

The percentage of neutral reactions the article has received against other types of reaction.

Example:40
sad_reaction_percentagenumber, (float)

The percentage of sad reactions the article has received against

fin_involvementsintegerread-only

The number of conversations in which Fin AI Agent used this article, summed across all of the article's locales.

Example:10
fin_resolutionsintegerread-only

The number of conversations Fin AI Agent resolved using this article, summed across all of the article's locales.

Example:8
fin_resolution_ratenumber, (float)read-only

The percentage of Fin AI Agent involvements that resulted in a resolution (fin_resolutions / fin_involvements * 100).

Example:80
{
  "type": "article_statistics",
  "views": 10,
  "conversions": 0,
  "reactions": 10,
  "happy_reaction_percentage": 40,
  "neutral_reaction_percentage": 40,
  "sad_reaction_percentage": 0.1,
  "fin_involvements": 10,
  "fin_resolutions": 8,
  "fin_resolution_rate": 80
}