Admin Reply on ticket

Payload of the request to reply on behalf of an admin

message_type
required
string
Enum: "comment" "note" "quick_reply"
type
required
string
Value: "admin"
body
string

The text body of the reply. Notes accept some HTML formatting. Must be present for comment and note message types.

admin_id
required
string

The id of the admin who is authoring the comment.

created_at
integer

The time the reply was created. If not provided, the current time will be used.

skip_notifications
boolean

Option to disable notifications when replying to a Ticket.

Array of objects (Quick Reply Options)

The quick reply options to display. Must be present for quick_reply message types.

attachment_urls
Array of strings <uri> <= 10 items

A list of image URLs that will be added as attachments. You can include up to 10 URLs.

{ "message_type": "comment", "type": "admin", "body": "Hello there!", "admin_id": "3156780", "created_at": 1590000000, "skip_notifications": true, "reply_options": [ ], "attachment_urls": [ "http://example.com" ] }