Admin Reply on ticket

Payload of the request to reply on behalf of an admin

message_type
required
string
Enum: "comment" "note" "quick_reply"
type
required
string
Value: "admin"
body
string

The text body of the reply. Notes accept some HTML formatting. Must be present for comment and note message types.

admin_id
required
string

The id of the admin who is authoring the comment.

created_at
integer

The time the reply was created. If not provided, the current time will be used.

Array of objects (Quick Reply Options)

The quick reply options to display. Must be present for quick_reply message types.

attachment_urls
Array of strings <uri> <= 10 items

A list of image URLs that will be added as attachments. You can include up to 10 URLs.

{ "message_type": "comment", "type": "admin", "body": "Hello there!", "admin_id": "3156780", "created_at": 1590000000, "reply_options": [ ], "attachment_urls": [ "http://example.com" ] }