Intercom User ID

Payload of the request to reply on behalf of a contact using their intercom_user_id

intercom_user_id
required
string

The identifier for the contact as given by Intercom.

skip_notifications
boolean

Option to disable notifications when replying to a Ticket.

message_type
required
string
Value: "comment"
type
required
string
Value: "user"
body
required
string

The text body of the comment.

created_at
integer

The time the reply was created. If not provided, the current time will be used.

attachment_urls
Array of strings <uri> (Attachment URLs) <= 10 items

A list of image URLs that will be added as attachments. You can include up to 10 URLs.

{ "intercom_user_id": "string", "skip_notifications": true, "message_type": "comment", "type": "user", "body": "string", "created_at": 1590000000, "attachment_urls": [ "http://example.com" ] }