Conversation statistics

A Statistics object containing all information required for reporting, with timestamps and calculated metrics.

type	string
time_to_assignment	integer Duration until last assignment before first admin reply. In seconds.
time_to_admin_reply	integer Duration until first admin reply. Subtracts out of business hours. In seconds.
time_to_first_close	integer Duration until conversation was closed first time. Subtracts out of business hours. In seconds.
time_to_last_close	integer Duration until conversation was closed last time. Subtracts out of business hours. In seconds.
median_time_to_reply	integer Median based on all admin replies after a contact reply. Subtracts out of business hours. In seconds.
first_contact_reply_at	integer <date-time> Time of first text conversation part from a contact.
first_assignment_at	integer <date-time> Time of first assignment after first_contact_reply_at.
first_admin_reply_at	integer <date-time> Time of first admin reply after first_contact_reply_at.
first_close_at	integer <date-time> Time of first close after first_contact_reply_at.
last_assignment_at	integer <date-time> Time of last assignment after first_contact_reply_at.
last_assignment_admin_reply_at	integer <date-time> Time of first admin reply since most recent assignment.
last_contact_reply_at	integer <date-time> Time of the last conversation part from a contact.
last_admin_reply_at	integer <date-time> Time of the last conversation part from an admin.
last_close_at	integer <date-time> Time of the last conversation close.
last_closed_by_id	string The last admin who closed the conversation. Returns a reference to an Admin object.
count_reopens	integer Number of reopens after first_contact_reply_at.
count_assignments	integer Number of assignments after first_contact_reply_at.
count_conversation_parts	integer Total number of conversation parts.

{ "type": "conversation_statistics", "time_to_assignment": 2310, "time_to_admin_reply": 2310, "time_to_first_close": 2310, "time_to_last_close": 2310, "median_time_to_reply": 2310, "first_contact_reply_at": 1663597233, "first_assignment_at": 1663597233, "first_admin_reply_at": 1663597233, "first_close_at": 1663597233, "last_assignment_at": 1663597233, "last_assignment_admin_reply_at": 1663597233, "last_contact_reply_at": 1663597233, "last_admin_reply_at": 1663597233, "last_close_at": 1663597233, "last_closed_by_id": "c3po", "count_reopens": 1, "count_assignments": 1, "count_conversation_parts": 1 }