Create Ticket Type Request Payload

REST API Reference

Models

The request payload for creating a ticket type. You can copy the icon property for your ticket type from Twemoji Cheatsheet

name required	string The name of the ticket type.
description	string The description of the ticket type.
category	string Category of the Ticket Type. Enum: "Customer" "Back-office" "Tracker"
icon	string Default: "🎟️" The icon of the ticket type.
is_internal	boolean Default: false Whether the tickets associated with this ticket type are intended for internal use only or will be shared with customers. This is currently a limited attribute.

{
"name": "Bug",
"description": "Used for tracking bugs",
"category": "Customer",
"icon": "🐞",
"is_internal": false
}