Data Export CSV

A CSV output file

user_id
string

The user_id of the user who was sent the message.

user_external_id
string

The external_user_id of the user who was sent the message

company_id
string

The company ID of the user in relation to the message that was sent. Will return -1 if no company is present.

email
string

The users email who was sent the message.

name
string

The full name of the user receiving the message

ruleset_id
string

The id of the message.

content_id
string

The specific content that was received. In an A/B test each version has its own Content ID.

content_type
string

Email, Chat, Post etc.

content_title
string

The title of the content you see in your Intercom workspace.

ruleset_version_id
string

As you edit content we record new versions. This ID can help you determine which version of a piece of content that was received.

receipt_id
string

ID for this receipt. Will be included with any related stats in other files to identify this specific delivery of a message.

received_at
integer

Timestamp for when the receipt was recorded.

series_id
string

The id of the series that this content is part of. Will return -1 if not part of a series.

series_title
string

The title of the series that this content is part of.

node_id
string

The id of the series node that this ruleset is associated with. Each block in a series has a corresponding node_id.

first_reply
integer

The first time a user replied to this message if the content was able to receive replies.

first_completion
integer

The first time a user completed this message if the content was able to be completed e.g. Tours, Surveys.

first_series_completion
integer

The first time the series this message was a part of was completed by the user.

first_series_disengagement
integer

The first time the series this message was a part of was disengaged by the user.

first_series_exit
integer

The first time the series this message was a part of was exited by the user.

first_goal_success
integer

The first time the user met this messages associated goal if one exists.

first_open
integer

The first time the user opened this message.

first_click
integer

The first time the series the user clicked on a link within this message.

first_dismisall
integer

The first time the series the user dismissed this message.

first_unsubscribe
integer

The first time the user unsubscribed from this message.

first_hard_bounce
integer

The first time this message hard bounced for this user

{ "user_id": "string", "user_external_id": "string", "company_id": "string", "email": "string", "name": "string", "ruleset_id": "string", "content_id": "string", "content_type": "string", "content_title": "string", "ruleset_version_id": "string", "receipt_id": "string", "received_at": 0, "series_id": "string", "series_title": "string", "node_id": "string", "first_reply": 0, "first_completion": 0, "first_series_completion": 0, "first_series_disengagement": 0, "first_series_exit": 0, "first_goal_success": 0, "first_open": 0, "first_click": 0, "first_dismisall": 0, "first_unsubscribe": 0, "first_hard_bounce": 0 }