A Ticket Part representing a note, comment, or quick_reply on a ticket

A Ticket Part representing a note, comment, or quick_reply on a ticket

type
string

Always ticket_part

Value: "ticket_part"
id
string

The id representing the part.

part_type
string

Type of the part

Enum: "note" "comment" "quick_reply"
body
string or null

The message body, which may contain HTML.

created_at
integer <date-time>

The time the note was created.

updated_at
integer <date-time>

The last time the note was updated.

object (Ticket part author)

The author that wrote or triggered the part. Can be a bot, admin, team or user.

Array of objects (Ticket part attachments)

A list of attachments for the part.

redacted
boolean

Whether or not the ticket part has been redacted.

{ "type": "ticket_part", "id": "3", "part_type": "note", "body": "<p>Okay!</p>", "created_at": 1663597223, "updated_at": 1663597260, "author": { "type": "admin", "id": "274", "name": "Operator", "email": "operator+abcd1234@intercom.io" }, "attachments": [ ], "redacted": false }