Update Ticket Request Payload

You can update a Ticket

ticket_attributes
object

The attributes set on the ticket.

state
string

The state of the ticket.

Enum: "in_progress" "waiting_on_customer" "resolved"
open
boolean

Specify if a ticket is open. Set to false to close a ticket. Closing a ticket will also unsnooze it.

is_shared
boolean

Specify whether the ticket is visible to users.

snoozed_until
integer <timestamp>

The time you want the ticket to reopen.

skip_notifications
boolean

Option to disable notifications when a Ticket is updated.

object
{ "ticket_attributes": { "_default_title_": "example", "_default_description_": "having a problem" }, "state": "submitted", "open": true, "is_shared": true, "snoozed_until": 1673609604, "skip_notifications": true, "assignment": { "admin_id": "123", "assignee_id": "123" } }