Update Ticket Type Attribute Request Payload

You can update a Ticket Type Attribute

name
string

The name of the ticket type attribute

description
string

The description of the attribute presented to the teammate or contact

required_to_create
boolean
Default: false

Whether the attribute is required to be filled in when teammates are creating the ticket in Inbox.

required_to_create_for_contacts
boolean
Default: false

Whether the attribute is required to be filled in when contacts are creating the ticket in Messenger.

visible_on_create
boolean
Default: true

Whether the attribute is visible to teammates when creating a ticket in Inbox.

visible_to_contacts
boolean
Default: true

Whether the attribute is visible to contacts when creating a ticket in Messenger.

multiline
boolean

Whether the attribute allows multiple lines of text (only applicable to string attributes)

list_items
string

A comma delimited list of items for the attribute value (only applicable to list attributes)

allow_multiple_values
boolean

Whether the attribute allows multiple files to be attached to it (only applicable to file attributes)

archived
boolean

Whether the attribute should be archived and not shown during creation of the ticket (it will still be present on previously created tickets)

{ "name": "Bug Priority", "description": "Priority level of the bug", "required_to_create": false, "required_to_create_for_contacts": false, "visible_on_create": true, "visible_to_contacts": true, "multiline": false, "list_items": "Low Priority,Medium Priority,High Priority", "allow_multiple_values": false, "archived": false }