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Assign Conversation Request

Intercom API (2.10)

The intercom API reference.

Download OpenAPI description
api.intercom.io.json
api.intercom.io.yaml
Overview
URL https://developers.intercom.com
License MIT
Languages
Servers
The production API server
https://api.intercom.io/
The european API server
https://api.eu.intercom.io/
The australian API server
https://api.au.intercom.io/

Admins

Everything about your Admins

Operations

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Everything about your Articles

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Everything about your Companies

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Everything about your contacts

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Everything about your Conversations

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Everything about your Data Attributes

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Everything about your Data Events

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Everything about your Data Exports

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Everything about your messages

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Everything about your News

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Everything about your Notes

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Everything about your Segments

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Everything about subscription types

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Switch

Everything about Switch

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Tags

Everything about tags

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Teams

Everything about your Teams

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Ticket Type Attributes

Everything about your ticket type attributes

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Ticket Types

Everything about your ticket types

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Tickets

Everything about your tickets

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Visitors

Everything about your Visitors

Operations

Models

Assign Conversation Request

Payload of the request to assign a conversation

message_typestringrequired
Value"assignment"
Example: "assignment"
typestringrequired
Enum"admin""team"
Example: "admin"
admin_idstringrequired

The id of the admin who is performing the action.

Example: "12345"
assignee_idstringrequired

The id of the admin or team which will be assigned the conversation. A conversation can be assigned both an admin and a team.\nSet 0 if you want this assign to no admin or team (ie. Unassigned).

Example: "4324241"
bodystring

Optionally you can send a response in the conversation when it is assigned.

Example: "Let me pass you over to one of my colleagues."
{
  "message_type": "assignment",
  "type": "admin",
  "admin_id": "12345",
  "assignee_id": "4324241",
  "body": "Let me pass you over to one of my colleagues."
}

Assign Conversation Request

Payload of the request to assign a conversation

admin_idstring

The id of the admin who is adding the new participant.

Example: "12345"
customerIntercom User ID (object) or User ID (object) or Email (object)
One of:
{
  "admin_id": "12345",
  "customer": {
    "intercom_user_id": "6329bd9ffe4e2e91dac76188",
    "customer": { … }
  }
}

Close Conversation Request

Payload of the request to close a conversation

message_typestringrequired
Value"close"
Example: "close"
typestringrequired
Value"admin"
Example: "admin"
admin_idstringrequired

The id of the admin who is performing the action.

Example: "12345"
bodystring

Optionally you can leave a message in the conversation to provide additional context to the user and other teammates.

Example: " This conversation is now closed!"
{
  "message_type": "close",
  "type": "admin",
  "admin_id": "12345",
  "body": " This conversation is now closed!"
}