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Create Article Request Pa...

Intercom API (2.10)

The intercom API reference.

Download OpenAPI description
api.intercom.io.json
api.intercom.io.yaml
Overview
URL

https://developers.intercom.com

License

MIT

Languages
Servers
The production API server

https://api.intercom.io/

The european API server

https://api.eu.intercom.io/

The australian API server

https://api.au.intercom.io/

Admins

Everything about your Admins

SchemasOperations

Articles

Everything about your Articles

SchemasOperations

Companies

Everything about your Companies

SchemasOperations

Contacts

Everything about your contacts

SchemasOperations

Conversations

Everything about your Conversations

SchemasOperations

Data Attributes

Everything about your Data Attributes

SchemasOperations

Data Events

Everything about your Data Events

SchemasOperations

Data Export

Everything about your Data Exports

SchemasOperations

Help Center

Everything about your Help Center

SchemasOperations

Messages

Everything about your messages

SchemasOperations

News

Everything about your News

SchemasOperations

Notes

Everything about your Notes

SchemasOperations

Segments

Everything about your Segments

SchemasOperations

Subscription Types

Everything about subscription types

SchemasOperations

Switch

Everything about Switch

Operations

Tags

Everything about tags

SchemasOperations

Teams

Everything about your Teams

SchemasOperations

Ticket Type Attributes

Everything about your ticket type attributes

Operations

Ticket Types

Everything about your ticket types

Operations

Tickets

Everything about your tickets

SchemasOperations

Visitors

Everything about your Visitors

Operations

Models

Schemas

Convert Visitor Request Payload

You can merge a Visitor to a Contact of role type lead or user.

typestringrequired

Represents the role of the Contact model. Accepts lead or user.

Example: "user"
userobjectrequired
Any of:

The unique identifiers retained after converting or merging.

user.​idstringrequired

The unique identifier for the contact which is given by Intercom.

Example: "8a88a590-e1c3-41e2-a502-e0649dbf721c"
user.​user_idstring

A unique identifier for the contact which is given to Intercom, which will be represented as external_id.

Example: "8a88a590-e1c3-41e2-a502-e0649dbf721c"
user.​emailstring

The contact's email, retained by default if one is present.

Example: "joe@example.com"
visitorobjectrequired
Any of:

The unique identifiers to convert a single Visitor.

visitor.​idstringrequired

The unique identifier for the contact which is given by Intercom.

Example: "8a88a590-e1c3-41e2-a502-e0649dbf721c"
visitor.​user_idstring

A unique identifier for the contact which is given to Intercom.

Example: "8a88a590-e1c3-41e2-a502-e0649dbf721c"
visitor.​emailstring

The visitor's email.

Example: "joe@example.com"
{
  "type": "user",
  "user": {
    "id": "8a88a590-e1c3-41e2-a502-e0649dbf721c",
    "user_id": "8a88a590-e1c3-41e2-a502-e0649dbf721c",
    "email": "joe@example.com"
  },
  "visitor": {
    "id": "8a88a590-e1c3-41e2-a502-e0649dbf721c",
    "user_id": "8a88a590-e1c3-41e2-a502-e0649dbf721c",
    "email": "joe@example.com"
  }
}

Create Article Request Payload

You can create an Article

titlestringrequired

The title of the article.For multilingual articles, this will be the title of the default language's content.

Example: "Thanks for everything"
descriptionstring

The description of the article. For multilingual articles, this will be the description of the default language's content.

Example: "Description of the Article"
bodystring

The content of the article. For multilingual articles, this will be the body of the default language's content.

Example: "<p>This is the body in html</p>"
author_idintegerrequired

The id of the author of the article. For multilingual articles, this will be the id of the author of the default language's content. Must be a teammate on the help center's workspace.

Example: 1295
statestring

Whether the article will be published or will be a draft. Defaults to draft. For multilingual articles, this will be the state of the default language's content.

Enum"published""draft"
Example: "draft"
parent_idinteger

The id of the article's parent collection or section. An article without this field stands alone.

Example: 18
parent_typestring

The type of parent, which can either be a collection or section.

Example: "collection"
translated_contentobject or null(Article Translated Content)

The Translated Content of an Article. The keys are the locale codes and the values are the translated content of the article.

{
  "title": "Thanks for everything",
  "description": "Description of the Article",
  "body": "<p>This is the body in html</p>",
  "author_id": 1295,
  "state": "draft",
  "parent_id": 18,
  "parent_type": "collection",
  "translated_content": {
    "type": "article_translated_content",
    "ar": { … },
    "bg": { … },
    "bs": { … },
    "ca": { … },
    "cs": { … },
    "da": { … },
    "de": { … },
    "el": { … },
    "en": { … },
    "es": { … },
    "et": { … },
    "fi": { … },
    "fr": { … },
    "he": { … },
    "hr": { … },
    "hu": { … },
    "id": { … },
    "it": { … },
    "ja": { … },
    "ko": { … },
    "lt": { … },
    "lv": { … },
    "mn": { … },
    "nb": { … },
    "nl": { … },
    "pl": { … },
    "pt": { … },
    "ro": { … },
    "ru": { … },
    "sl": { … },
    "sr": { … },
    "sv": { … },
    "tr": { … },
    "vi": { … },
    "pt-BR": { … },
    "zh-CN": { … },
    "zh-TW": { … }
  }
}

Create Collection Request Payload

You can create a collection

namestringrequired

The name of the collection. For multilingual collections, this will be the name of the default language's content.

Example: "collection 51"
descriptionstring

The description of the collection. For multilingual collections, this will be the description of the default language's content.

Example: "English description"
translated_contentobject or null(Group Translated Content)

The Translated Content of an Group. The keys are the locale codes and the values are the translated content of the Group.

parent_idstring or null

The id of the parent collection. If null then it will be created as the first level collection.

Example: "6871118"
help_center_idinteger or null

The id of the help center where the collection will be created. If null then it will be created in the default help center.

Example: "123"
{
  "name": "collection 51",
  "description": "English description",
  "translated_content": {
    "type": "group_translated_content",
    "ar": { … },
    "bg": { … },
    "bs": { … },
    "ca": { … },
    "cs": { … },
    "da": { … },
    "de": { … },
    "el": { … },
    "en": { … },
    "es": { … },
    "et": { … },
    "fi": { … },
    "fr": { … },
    "he": { … },
    "hr": { … },
    "hu": { … },
    "id": { … },
    "it": { … },
    "ja": { … },
    "ko": { … },
    "lt": { … },
    "lv": { … },
    "mn": { … },
    "nb": { … },
    "nl": { … },
    "pl": { … },
    "pt": { … },
    "ro": { … },
    "ru": { … },
    "sl": { … },
    "sr": { … },
    "sv": { … },
    "tr": { … },
    "vi": { … },
    "pt-BR": { … },
    "zh-CN": { … },
    "zh-TW": { … }
  },
  "parent_id": "6871118",
  "help_center_id": "123"
}