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Ticket Type Attributes

Intercom API (2.10)

The intercom API reference.

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Overview
URL

https://developers.intercom.com

License

MIT

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The production API server

https://api.intercom.io/

The european API server

https://api.eu.intercom.io/

The australian API server

https://api.au.intercom.io/

Admins

Everything about your Admins

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Articles

Everything about your Articles

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Companies

Everything about your Companies

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Contacts

Everything about your contacts

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Conversations

Everything about your Conversations

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Data Attributes

Everything about your Data Attributes

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Everything about your Data Events

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Data Export

Everything about your Data Exports

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Help Center

Everything about your Help Center

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Messages

Everything about your messages

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News

Everything about your News

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Notes

Everything about your Notes

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Segments

Everything about your Segments

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Subscription Types

Everything about subscription types

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Switch

Everything about Switch

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Tags

Everything about tags

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Teams

Everything about your Teams

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Ticket Type Attributes

Everything about your ticket type attributes

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Ticket Types

Everything about your ticket types

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Tickets

Everything about your tickets

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Visitors

Everything about your Visitors

Operations

Ticket Type Attribute

Ticket type attribute, used to define each data field to be captured in a ticket.

typestring

String representing the object's type. Always has the value ticket_type_attribute.

Example: "ticket_type_attribute"
idstring

The id representing the ticket type attribute.

Example: "1"
workspace_idstring

The id of the workspace that the ticket type attribute belongs to.

Example: "ecahpwf5"
namestring

The name of the ticket type attribute

Example: "Title"
descriptionstring

The description of the ticket type attribute

Example: "Bug title."
data_typestring

The type of the data attribute (allowed values: "string list integer decimal boolean datetime files")

Example: "string"
input_optionsobject

Input options for the attribute

Example: "multiline: true"
orderinteger

The order of the attribute against other attributes

Example: 1
required_to_createboolean

Whether the attribute is required or not for teammates.

Default false
Example: false
required_to_create_for_contactsboolean

Whether the attribute is required or not for contacts.

Default false
Example: false
visible_on_createboolean

Whether the attribute is visible or not to teammates.

Default true
Example: false
visible_to_contactsboolean

Whether the attribute is visible or not to contacts.

Default true
Example: false
defaultboolean

Whether the attribute is built in or not.

Example: true
ticket_type_idinteger

The id of the ticket type that the attribute belongs to.

Example: 42
archivedboolean

Whether the ticket type attribute is archived or not.

Example: false
created_atinteger(timestamp)

The date and time the ticket type attribute was created.

updated_atinteger(timestamp)

The date and time the ticket type attribute was last updated.

{
  "type": "ticket_type_attribute",
  "id": "1",
  "workspace_id": "ecahpwf5",
  "name": "Title",
  "description": "Bug title.",
  "data_type": "string",
  "input_options": "multiline: true",
  "order": 1,
  "required_to_create": false,
  "required_to_create_for_contacts": false,
  "visible_on_create": false,
  "visible_to_contacts": false,
  "default": true,
  "ticket_type_id": 42,
  "archived": false,
  "created_at": 0,
  "updated_at": 0
}

Ticket Type Attributes

A list of attributes associated with a given ticket type.

typestring

String representing the object's type. Always has the value ticket_type_attributes.list.

ticket_type_attributesArray of objects or null(Ticket Type Attribute)

A list of ticket type attributes associated with a given ticket type.

{
  "type": "string",
  "ticket_type_attributes": [
    { … }
  ]
}

Ticket Types

A list of ticket types associated with a given workspace.

typestring

String representing the object's type. Always has the value ticket_type.list.

ticket_typesArray of objects or null(Ticket Type)

A list of ticket_types associated with a given workspace.

{
  "type": "string",
  "ticket_types": [
    { … }
  ]
}