Home
/
REST API Reference
/
Models
/
Create Ticket Request Payload

Intercom API (2.10)

The intercom API reference.

Download OpenAPI description
api.intercom.io.json
api.intercom.io.yaml
Overview
URL https://developers.intercom.com
License MIT
Languages
Servers
The production API server
https://api.intercom.io/
The european API server
https://api.eu.intercom.io/
The australian API server
https://api.au.intercom.io/

Admins

Everything about your Admins

Operations

Articles

Everything about your Articles

Operations

Companies

Everything about your Companies

Operations

Contacts

Everything about your contacts

Operations

Conversations

Everything about your Conversations

Operations

Data Attributes

Everything about your Data Attributes

Operations

Data Events

Everything about your Data Events

Operations

Data Export

Everything about your Data Exports

Operations

Help Center

Everything about your Help Center

Operations

Messages

Everything about your messages

Operations

News

Everything about your News

Operations

Notes

Everything about your Notes

Operations

Segments

Everything about your Segments

Operations

Subscription Types

Everything about subscription types

Operations

Switch

Everything about Switch

Operations

Tags

Everything about tags

Operations

Teams

Everything about your Teams

Operations

Ticket Type Attributes

Everything about your ticket type attributes

Operations

Ticket Types

Everything about your ticket types

Operations

Tickets

Everything about your tickets

Operations

Visitors

Everything about your Visitors

Operations

Models

Create Ticket Reply Request Payload

One of:
One of:

Payload of the request to reply on behalf of a contact using their intercom_user_id

intercom_user_idstringrequired

The identifier for the contact as given by Intercom.

message_typestringrequired
Value"comment"
typestringrequired
Value"user"
bodystringrequired

The text body of the comment.

attachment_urlsArray of strings(uri)(Attachment URLs)<= 10 items

A list of image URLs that will be added as attachments. You can include up to 10 URLs.

{
  "intercom_user_id": "string",
  "message_type": "comment",
  "type": "user",
  "body": "string",
  "attachment_urls": [
    "http://example.com"
  ]
}

Create Ticket Request Payload

You can create a Ticket

ticket_type_idstringrequired

The ID of the type of ticket you want to create

Example: "1234"
contactsArray of ID (object) or External ID (object) or Email (object)required

The list of contacts (users or leads) affected by this ticket. Currently only one is allowed

Example: [{"id":"1234"}]
One of:
contacts[].​idstringrequired

The identifier for the contact as given by Intercom.

company_idstring

The ID of the company that the ticket is associated with. The ID that you set upon company creation.

Example: "1234"
ticket_attributesobject(Ticket Attributes)

The attributes set on the ticket. When setting the default title and description attributes, the attribute keys that should be used are _default_title_ and _default_description_. When setting ticket type attributes of the list attribute type, the key should be the attribute name and the value of the attribute should be the list item id, obtainable by listing the ticket type. For example, if the ticket type has an attribute called priority of type list, the key should be priority and the value of the attribute should be the guid of the list item (e.g. de1825a0-0164-4070-8ca6-13e22462fa7e).

Example: {"_default_title_":"Found a bug","_default_description_":"The button is not working"}
{
  "ticket_type_id": "1234",
  "contacts": [
    { … }
  ],
  "company_id": "1234",
  "ticket_attributes": {
    "_default_title_": "Found a bug",
    "_default_description_": "The button is not working"
  }
}

Create Ticket Type Attribute Request Payload

You can create a Ticket Type Attribute

namestringrequired

The name of the ticket type attribute

Example: "Bug Priority"
descriptionstringrequired

The description of the attribute presented to the teammate or contact

Example: "Priority level of the bug"
data_typestringrequired

The data type of the attribute

Enum"string""list""integer""decimal""boolean""datetime""files"
Example: "string"
required_to_createboolean

Whether the attribute is required to be filled in when teammates are creating the ticket in Inbox.

Default false
Example: false
required_to_create_for_contactsboolean

Whether the attribute is required to be filled in when contacts are creating the ticket in Messenger.

Default false
Example: false
visible_on_createboolean

Whether the attribute is visible to teammates when creating a ticket in Inbox.

Default true
Example: true
visible_to_contactsboolean

Whether the attribute is visible to contacts when creating a ticket in Messenger.

Default true
Example: true
multilineboolean

Whether the attribute allows multiple lines of text (only applicable to string attributes)

Example: false
list_itemsstring

A comma delimited list of items for the attribute value (only applicable to list attributes)

Example: "Low Priority,Medium Priority,High Priority"
allow_multiple_valuesboolean

Whether the attribute allows multiple files to be attached to it (only applicable to file attributes)

Example: false
{
  "name": "Bug Priority",
  "description": "Priority level of the bug",
  "data_type": "string",
  "required_to_create": false,
  "required_to_create_for_contacts": false,
  "visible_on_create": true,
  "visible_to_contacts": true,
  "multiline": false,
  "list_items": "Low Priority,Medium Priority,High Priority",
  "allow_multiple_values": false
}