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Create Ticket Reply Request Payload

Intercom API (2.10)

The intercom API reference.

Download OpenAPI description
api.intercom.io.json
api.intercom.io.yaml
Overview
URL https://developers.intercom.com
License MIT
Languages
Servers
The production API server
https://api.intercom.io/
The european API server
https://api.eu.intercom.io/
The australian API server
https://api.au.intercom.io/

Admins

Everything about your Admins

Operations

Articles

Everything about your Articles

Operations

Companies

Everything about your Companies

Operations

Contacts

Everything about your contacts

Operations

Conversations

Everything about your Conversations

Operations

Data Attributes

Everything about your Data Attributes

Operations

Data Events

Everything about your Data Events

Operations

Data Export

Everything about your Data Exports

Operations

Help Center

Everything about your Help Center

Operations

Messages

Everything about your messages

Operations

News

Everything about your News

Operations

Notes

Everything about your Notes

Operations

Segments

Everything about your Segments

Operations

Subscription Types

Everything about subscription types

Operations

Switch

Everything about Switch

Operations

Tags

Everything about tags

Operations

Teams

Everything about your Teams

Operations

Ticket Type Attributes

Everything about your ticket type attributes

Operations

Ticket Types

Everything about your ticket types

Operations

Tickets

Everything about your tickets

Operations

Visitors

Everything about your Visitors

Operations

Models

Create Phone Switch Request Payload

You can create an phone switch

phonestringrequired

Phone number in E.164 format, that will receive the SMS to continue the conversation in the Messenger.

Example: "+1 1234567890"
custom_attributesobject(Custom Attributes)

An object containing the different custom attributes associated to the conversation as key-value pairs. For relationship attributes the value will be a list of custom object instance models.

{
  "phone": "+1 1234567890",
  "custom_attributes": {
    "property1": "string",
    "property2": "string"
  }
}

Create Ticket Reply Request Payload

One of:
One of:

Payload of the request to reply on behalf of a contact using their intercom_user_id

intercom_user_idstringrequired

The identifier for the contact as given by Intercom.

message_typestringrequired
Value"comment"
typestringrequired
Value"user"
bodystringrequired

The text body of the comment.

attachment_urlsArray of strings(uri)(Attachment URLs)<= 10 items

A list of image URLs that will be added as attachments. You can include up to 10 URLs.

{
  "intercom_user_id": "string",
  "message_type": "comment",
  "type": "user",
  "body": "string",
  "attachment_urls": [
    "http://example.com"
  ]
}

Create Ticket Request Payload

You can create a Ticket

ticket_type_idstringrequired

The ID of the type of ticket you want to create

Example: "1234"
contactsArray of ID (object) or External ID (object) or Email (object)required

The list of contacts (users or leads) affected by this ticket. Currently only one is allowed

Example: [{"id":"1234"}]
One of:
contacts[].​idstringrequired

The identifier for the contact as given by Intercom.

company_idstring

The ID of the company that the ticket is associated with. The ID that you set upon company creation.

Example: "1234"
ticket_attributesobject(Ticket Attributes)

The attributes set on the ticket. When setting the default title and description attributes, the attribute keys that should be used are _default_title_ and _default_description_. When setting ticket type attributes of the list attribute type, the key should be the attribute name and the value of the attribute should be the list item id, obtainable by listing the ticket type. For example, if the ticket type has an attribute called priority of type list, the key should be priority and the value of the attribute should be the guid of the list item (e.g. de1825a0-0164-4070-8ca6-13e22462fa7e).

Example: {"_default_title_":"Found a bug","_default_description_":"The button is not working"}
{
  "ticket_type_id": "1234",
  "contacts": [
    { … }
  ],
  "company_id": "1234",
  "ticket_attributes": {
    "_default_title_": "Found a bug",
    "_default_description_": "The button is not working"
  }
}