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team_metric

team_metric

Per-admin activity metrics within a team.

typestring
Example:"team_metric"
admin_idstring

The unique identifier for the admin.

Example:"123"
openinteger

The number of open conversations assigned to the admin.

Example:5
idleinteger

The number of idle conversations assigned to the admin. A conversation is idle when it has been open and waiting for an admin reply longer than the idle_threshold.

Example:2
snoozedinteger

The number of snoozed conversations assigned to the admin.

Example:1
{
  "type": "team_metric",
  "admin_id": "123",
  "open": 5,
  "idle": 2,
  "snoozed": 1
}