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Conversation Channel

Conversation Channel

The channel through which a conversation was originally initiated and its current channel.

initialstring or null

The channel through which the conversation was originally initiated. Possible values include messenger, zendesk_sunshine, zendesk_ticket, twitter, email. Returns null if channel data is unavailable.

Example:"messenger"
currentstring or null

The current channel of the conversation. May differ from initial if the conversation was migrated between channels. Returns null if channel data is unavailable.

Example:"messenger"
{
  "initial": "messenger",
  "current": "messenger"
}