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Handling Event

Handling Event

A pause or resume event for a conversation

teammateobject(Teammate Reference)required

A reference to a teammate

typestringrequired

The type of handling event

Enum:"paused""resumed"
Example:"paused"
timestampstring, (date-time)required

ISO8601 timestamp when the event occurred

Example:"2026-01-09T09:00:00Z"
reasonstring or null

Optional reason for the event (e.g., "Paused", "Away")

Example:"Paused"
{
  "teammate": {
    "type": "admin",
    "id": 123,
    "name": "Jane Example",
    "email": "jane@example.com"
  },
  "type": "paused",
  "timestamp": "2026-01-09T09:00:00Z",
  "reason": "Paused"
}